Refund policy
Refund & Return Policy
Last updated: August 7, 2026
At LumiBat, we want every order to arrive safely and as expected. Please review this policy carefully before placing your order.
Returns
All sales are final unless an item arrives damaged, defective, or incorrect. We do not accept returns or exchanges for changes of mind, accidental purchases, or other reasons not covered by this policy.
If your order arrives damaged, defective, or contains the incorrect item, please contact us within 30 days of delivery at LumiBats@outlook.com. Please include your order number, a description of the issue, and clear photographs of the item and packaging when applicable.
Refunds
If your claim is approved, we may provide a refund or replacement depending on the circumstances. Refunds are issued to the original payment method used for the purchase.
Approved returns, when required, must be returned in their original condition and packaging whenever possible. Refunds will be processed after the returned item has been received and inspected.
Please allow several business days for your financial institution or payment provider to process an approved refund.
Change-of-Mind Policy
We do not offer refunds, returns, or exchanges for changes of mind, accidental purchases, incorrect shipping information provided by the customer, or failure to follow product instructions.
All sales are final unless the item arrives damaged, defective, or incorrect.
Order Cancellations
Orders are processed as quickly as possible after purchase. Because of this, we cannot guarantee that cancellation requests can be accommodated once an order has entered processing or been shipped.
If you would like to request a cancellation, contact us as soon as possible at LumiBats@outlook.com.
Damaged or Defective Items
If your item arrives damaged or does not function as intended, please contact us within 30 days of delivery.
We may request photographs or other information to help us verify the issue. Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.
Incorrect Items
If you receive an item that is different from what you ordered, please contact us within 30 days of delivery at LumiBats@outlook.com with your order number and photographs of the item received.
We will review the issue and work to provide an appropriate resolution.
Lost, Stolen, or Delayed Packages
LumiBat is not responsible for delays caused by shipping carriers, weather conditions, customs processing, incorrect shipping information, or circumstances beyond our reasonable control.
Once an order has been handed over to the shipping carrier, delivery times are outside of our direct control. If your package is delayed or you experience a delivery issue, please contact us and we will do our best to assist you.
LumiBat is not responsible for packages confirmed as delivered but subsequently reported as lost or stolen.
Contact Us
If you have any questions regarding our Refund & Return Policy or need assistance with an order, please contact us at: